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Owned and operated by Meridian Open Life, our team is ready to answer questions about your outdoor living and wellness setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated 5 to 8 business days in transit. You will receive tracking information by email once your order ships so you can follow its progress.
How do I track my order?
Once your order ships, we send a confirmation email with a tracking number and carrier link. If you have not received this email within 3 business days, check your spam folder or reach out to us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on conditions, timelines, and how to initiate a return.
Can I exchange an item instead of returning it?
We are happy to help coordinate an exchange within the 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between a sauna and a cold plunge?
It depends on the experience you are looking for. Saunas are designed to support warmth and relaxation, while cold plunges offer an invigorating contrast. Many customers enjoy pairing both for a complete backyard wellness routine.
What should I consider before selecting patio furniture or a pergola?
Start with your available outdoor space, preferred materials, and how you plan to use the area, whether for dining, lounging, or entertaining. Our product pages include dimensions and material details to help you find the right fit for your deck, patio, or garden.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days of delivery.
